|
|
Job Aids
 Products to help you build a better business, and a better you.
Quantity discounts are available for all items. Call (510) 352-2121 or email orders@krapublications.com for pricing information.
 View upcoming events with KRA Publications Founder & Author, Kennette Reed
|
|
|
Ten Commandments of a Customer Focused Company
by Kennette Reed ($5.95, set of 5 cards); 8x10”, laminated
Display for all of your customer service, customer support, or call center staff the principles of service that keep customers coming back for more. Use this handy display piece as a reminder throughout staff/call center areas.
|
|
 |
|
Ten Commandments of a Customer Focused Company: Wallet-Size
by Kennette Reed ($12.50, set of 5 cards); 5x3.3”, laminated
Distribute these handy wallet-size reminders to customer service, customer support, or call center staff. Share the principles of service that keep customers coming back. They can be easily used as a desk, wallet, or bookmark reference.
|
|
 |
|
Winning Customer Service Responses
by Kennette Reed ($5.95); 8.5 x 11”, laminated
Created for customer service, customer support, or call center staff, and divided into two parts:
Part I: Standard call management.
Part II: Upset or angry caller management.
Designed for easy cubicle or workspace mounting. Give these handy reminders to all of your customer service staff.
|
  Buyer Protection Guarantee
Buyers who pay with PayPal are protected by Kennette Reed & Associates' Buyer Protection Guarantee. If you purchase an item from a PayPal Verified Seller and do not receive your purchased goods, you are entitled to a full refund of the purchase amount up to $5000 per year. The Buyer Protection Guarantee applies whether you pay with a credit card, checking account, or funds in your PayPal account.
|
|
