|
 |
|
Audio CD: Effective Conversations: Communicating for Optimal Results
by Kennette Reed ($14.95)
Effectively communicating your ideas, proposals, work plans, or directives is the key to buy-in, follow-through, and implementation. Knowing not only what to say, but how others will receive, interpret, and act upon what you
say is critical for communications to deliver desired results. Effective communicators make better leaders, and people more readily follow their lead. This CD provides steps and ideas for managing communications, providing clear directives, setting expectations, and getting results. The first step, understand your audience. Order your CD today!
|
|
 |
|
Audio CD: The Underutilized Workforce: Recruiting & Retaining
Older Workers by Kennette Reed ($14.95)
Hear this latest live recording. Kennette Reed dispels the myths, provides the facts, and shares older worker recruiting strategies. The session sheds light on the benefits of recruiting & retaining older workers. Includes live audience mock interviews and interview lessons learned.
|
|
 |
|
Audio CD: Motivating Staff Toward Improved Performance
by Kennette Reed ($14.95)
Experience the excitement of this live recording. Hear Kennette dispel the motivation myths, and provide you with information and tools to improve your organization's performance.
|
|
|
|
Employee Retention 3 CD Bonus Pack: Save 20% ($34.95)
Purchase all three audio CDs and save 20% off the regular price. This CD set includes the following titles: 1) Effective Conversations: Communicating for Optimal Results 2) The Underutilized Workforce: Recruiting & Retaining Older Workers and 3) Motivating Staff Toward Improved Performance. Please see the CD descriptions above for more information on each title.
|
|
|
|
Audio CD: The Impending Employee Exodus: How To Prepare,
How To Retain
by Kennette Reed ($14.95)
Every year for the next 18 years, 4 million Baby Boomers will turn 60. They hold critical organizational knowledge. Within the next two to three years, the beginning effects of this workforce segment's exodus will be experienced. Organizations must consider how they'll develop future leaders, and transfer/retain the intellectual capital they hold. The impending worker shortages means successful Baby Boomer retention and
recruitment strategies will be critical components for continued organizational success.
|
|
 |
|
Audio CD: Developing Mutually Beneficial Customer Relationships
by Kennette Reed ($14.95)
Hear Kennette Reed provide her no-nonsense approach to developing customer relationships that are win-win. She discusses great customer service, raising the bar, customer relationships that provide benefits for both parties, and what to do when they don't.
|
|
 |
|
Audio CD: Growing Your Business with Improved Customer Service
by Kennette Reed ($14.95)
Growing your business is about the customers you keep. Hear the excitement of Kennette's live presentation. Learn ways you can begin increasing your company's profitability, and improving the quality of service.
|
|
|
|
Customer Service 3 CD Bonus Pack: Save 20% ($34.95)
Purchase all three audio CDs and save 20% off the regular price. This CD set includes the following titles: 1) Effective Conversations: Communicating for Optimal Results 2) Developing Mutually Beneficial Customer Relationships and 3) Growing Your Business with Improved Customer Service . Please see the CD descriptions above for more information on each title.
|
|
|
|
Audio CD: How to Break Into the Interior Landscape Business
by Kennette Reed ($12.95)
Get all the information you need to begin a career in the interiorscape industry. This CD contains everything included in the Ebook version. The convenient format is great for on-the-go learning.
|
Products to help you build a better business, and a better you.
View upcoming events with KRA Publications Founder & Author, Kennette Reed
button to hear a clip: (
